Elements and Performance Criteria
- Prepare for fault-finding activity
- Conduct activities for recurrent network fault-finding
- Analyse fault history using fault records to establish nature of fault
- Select testequipment and conduct the appropriate test to identify potential faults ensuring the diagnostic process does not compromise the integrity of the network element or system
- Evaluate test results to determine relevant symptoms of the recurrent fault using appropriate methods and appropriate process
- Locate the probable cause, type and location of the fault
- Rectify the fault or escalate to appropriate level
- Report fault-findings and solutions